Refund policy

REFUNDS - If for some reason you are not satisfied with your purchase and you wish to return it, please email or call to notify us. Product must be returned to us in the condition supplied, including all packaging, within 30 days for a full refund, - minus a $20.00 RE-STOCKING CHARGE.

The return will be refunded for the original invoice total, - MINUS $30.00.-
Return shipping is at customer expense.

EXCHANGES: If you choose to exchange your purchase, return shipping is at customer expense. For authorization, call to request a Return Authorization number ... or eMail us at info@DACtent.com

Then, enclose a copy or your receipt showing your order number and name and send the package to:

DACTENT.com c/o Simply Australian, Inc.
7533 Easy Street
Mason, OH 45040
USA
Phone: (513) 766-7800

info@DACtent.com

We suggest using a trackable carrier such as UPS or FedEx. Priority mail without Delivery Confirmation is not trackable and if the package is lost, we will not be held responsible for that loss. Return shipping is at customer expense.

Once we receive your package with exchange instructions, we will notify you by email with a new tracking code.